At Maskan Group, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, contact our team, enquire about our services or engage with us regarding construction, interior design, property development or investment opportunities.

This policy applies to our website, https://maskan-group.com/, and related communications and services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, information generated when you use our website, and information received from third parties where permitted by applicable law.

Personal Information You Provide

Depending on your interaction with Maskan Group, this information may include:

• Full name and contact details.
• Email address and telephone number.
• Country, city or preferred service location.
• Property requirements, project specifications and development objectives.
• Investment preferences, target investment range and partnership enquiries.
• Information submitted through contact forms, consultation requests or other communications.
• Documents, photographs, plans or other materials you voluntarily provide in connection with a project or enquiry.

Please do not submit sensitive personal information unless it is necessary for your enquiry and we have an appropriate basis to collect it.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on the website configuration and your privacy settings. This may include:

• IP address and general location information.
• Browser type, device type and operating system.
• Pages visited, time spent on pages and navigation patterns.
• Referring website or search source.
• Website performance, diagnostic and security information.
• Cookie identifiers and similar tracking information, where enabled.

We use this information to understand website usage, maintain functionality, identify technical issues and improve the user experience.

2. How We Use Your Information

Maskan Group may use personal information for the following purposes:

• Responding to enquiries: To answer questions, provide requested information and arrange consultations.
• Construction and design services: To understand project requirements, assess service suitability and coordinate discussions about potential or ongoing projects.
• Property development: To discuss development opportunities, project requirements, potential partnerships and related business matters.
• Investment enquiries: To respond to investment-related questions and evaluate potential opportunities or partnerships where appropriate.
• Communication: To send relevant updates about an enquiry, project, appointment or business relationship.
• Website improvement: To analyse website performance, understand visitor behaviour and improve content, navigation and functionality.
• Security and fraud prevention: To protect our website, business communications and users against unauthorised activity.
• Legal and regulatory compliance: To meet applicable legal obligations, respond to lawful requests and protect our legal rights.
• Marketing: To send promotional communications where permitted by applicable law and, where required, with your consent.

We will use personal information for purposes that are reasonably connected to the reason it was collected, other purposes disclosed to you, or purposes otherwise permitted by applicable law.

3. Legal Basis for Processing

Depending on the jurisdiction and circumstances, we may process personal information where:

• You have provided consent.
• Processing is necessary to respond to your request or take steps before entering into a contract.
• Processing is necessary to perform a contractual obligation.
• We have a legitimate and lawful business purpose that does not override applicable privacy rights.
• Processing is necessary to comply with legal obligations or establish, exercise or defend legal claims.

Where consent is the applicable basis, you may withdraw it subject to legal or contractual limitations. Withdrawal does not affect processing lawfully undertaken before the withdrawal.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support essential functionality, remember preferences, understand website traffic and measure marketing performance.

Depending on the tools implemented, these technologies may include:

• Essential cookies: Support website functionality, security and navigation.
• Analytics cookies: Help us understand how visitors use our website.
• Preference cookies: Remember selected settings and preferences.
• Advertising cookies: Help measure advertising performance or deliver relevant advertising, where such tools are enabled and legally permitted.

You may be able to manage cookies through your browser settings or the website's cookie preference controls, where available. Disabling certain cookies may affect website functionality.

Where applicable law requires consent before non-essential cookies or tracking technologies are used, we will seek that consent through appropriate mechanisms.

5. How We Share Personal Information

Maskan Group does not intend to make personal information publicly available or disclose it indiscriminately. We may share information with the following categories of recipients when necessary and permitted by law:

Service Providers

Third-party providers that support our business operations, such as website hosting providers, email services, customer relationship management systems, analytics providers, IT support and communications platforms.

Professional Advisers

Lawyers, accountants, auditors, consultants and other professional advisers where their involvement is reasonably necessary.

Project and Business Partners

Contractors, architects, engineers, designers, consultants, developers or other project participants where sharing information is necessary for a requested service, proposed project or established business relationship.

Authorities and Legal Recipients

Government agencies, regulators, courts, law enforcement bodies or other parties where disclosure is required or authorised by applicable law, or is otherwise legally justified.

Corporate Transactions

Relevant parties involved in a merger, restructuring, acquisition, financing or transfer of business assets, subject to applicable privacy requirements.

We aim to limit disclosures to information reasonably necessary for the relevant purpose. Where third parties process personal information on our behalf, appropriate safeguards should be implemented according to the nature of the information and applicable legal requirements.

6. International Transfers of Information

Maskan Group identifies Dubai, Sydney and Toronto as its business locations. Depending on how our website, communications systems and business operations are configured, personal information may be accessed or processed in different countries.

International transfers may occur where we use service providers, coordinate cross-border projects or communicate with teams and business partners in other jurisdictions.

Where personal information is transferred internationally, we will take steps required by applicable law to protect it. These may include appropriate contractual safeguards, access restrictions and other measures relevant to the receiving jurisdiction.

The privacy protections and legal rights available to you may differ depending on where your information is processed.

7. Data Security

We take reasonable steps appropriate to the nature of the personal information we handle to protect it against loss, misuse, unauthorised access, alteration and disclosure.

Depending on our systems and operational requirements, safeguards may include access controls, secure communications, authentication measures, system monitoring and appropriate security practices for service providers.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

If a personal information breach occurs, we will respond in accordance with applicable legal obligations, including any requirements to notify affected individuals or relevant authorities.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, managing projects, maintaining business records, resolving disputes and meeting legal or regulatory obligations.

Retention periods may vary according to the type of information, the nature of the business relationship and applicable legal requirements.

When personal information is no longer required, we will take appropriate steps to delete, destroy or de-identify it, where practicable and legally permissible.

9. Your Privacy Rights

Depending on your location and the laws that apply, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate, incomplete or outdated information.
• Request deletion of personal information in circumstances where the law provides this right.
• Withdraw consent where processing is based on consent.
• Object to or request restrictions on certain processing activities where applicable.
• Opt out of direct marketing communications.
• Request information about certain disclosures or processing activities.
• Lodge a complaint with the relevant privacy regulator.

These rights are subject to applicable legal requirements and exceptions. We may need to verify your identity before responding to a request.

To exercise a privacy right, please contact us through the contact details available on our Contact Us page.

We will review and respond to requests within the timeframe required by applicable law.

10. Marketing Communications

We may send service-related communications when necessary to respond to enquiries, manage projects or maintain an existing business relationship.

We may also send marketing communications where permitted by law and, where required, with your consent.

You can opt out of promotional emails by using the unsubscribe link included in the message or by contacting us directly.

Opting out of marketing communications will not prevent us from sending essential messages relating to an active enquiry, contract, project or legal obligation.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, maps, social media platforms or other external services.

These websites and services operate under their own privacy policies and practices. Maskan Group does not control the privacy practices of independent third parties.

We encourage you to review the relevant privacy policies before providing personal information to external websites or services.

12. Children's Privacy

Our website and services are intended for individuals seeking professional construction, design, property development or investment-related information. They are not specifically directed at children.

We do not knowingly seek to collect personal information from children where doing so would be inappropriate or prohibited by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

13. Privacy in Australia, Canada and the UAE

Maskan Group recognises that privacy obligations may vary across the markets in which it operates or serves customers.

Depending on the applicable law and the circumstances, relevant requirements may include:

• Australia: The Privacy Act 1988 (Cth) and Australian Privacy Principles, where applicable, including requirements concerning the handling of personal information and certain overseas disclosures. Official Australian privacy guidance.
• Canada: Applicable federal and provincial privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable. Office of the Privacy Commissioner of Canada.
• United Arab Emirates: Applicable UAE personal data protection legislation and any relevant local or sector-specific requirements. UAE government legal information.

The specific rights and obligations applicable to an individual depend on the relevant law, jurisdiction, business activities and circumstances. This policy does not imply that every law listed applies to every Maskan Group activity.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers or applicable legal requirements.

When we make changes, we will update the revision date displayed at the top of this page. Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.

We encourage you to review this page periodically to remain informed about how your personal information is handled.

15. Contact Us About Privacy

If you have questions about this Privacy Policy, wish to exercise your privacy rights or want to raise a concern about how your personal information is handled, please contact Maskan Group through our official contact page.

Please include sufficient details about your request so that we can identify the relevant information and respond appropriately.